Japan Culture

A person makes a contactless card payment. This image highlights the simple, frictionless UX that helped change Japan's relationship with money. Understanding this user journey is a key part of our UX research into consumer habits.

From Coins to Chimes: Japan’s Cultural Shift to Cashless 

The Cashless Paradox  For any global visitor, Japan has long been a land of fascinating contradictions: a nation of futuristic bullet trains and talking toilets that, until very recently, ran on physical cash. As UX researchers in Tokyo, we’ve had a front-row seat to the dramatic unraveling of this very paradox.  If we turn the clock back just seven […]

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A coin being dropped into a jar full of coins, symbolizing ongoing support and participation—echoing the digital gift-giving culture found in Japan's Oshikatsu community.

“Oshikatsu” – The Next Japanese Word You Need to Know 

Words like emoji and otaku have entered the global business lexicon, each offering a unique window into Japanese culture. It’s time to add a new one to your list: Oshikatsu (推し活).  On the surface, Oshikatsu might look like simple fandom. It translates loosely to “supporting one’s fave,” with “oshi” (推し) being the favorite idol or […]

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Minimalist black line icons of male and female restroom symbols on a white background, separated by a vertical line.

UX Trap of Japanese Toilets: Why Icons aren’t Always Universal 

Japan has a long history of taking ideas from other cultures and refining them into something uniquely Japanese. Toilets are no exception. They’ve been transformed into high-tech marvels, complete with heated seats, bidets, dryers, self-cleaning functions, sound masking, all integrated into a compact Washlet.   But here’s the twist. For something so advanced, there are countless […]

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Christmas in Japan: A Unique Festive Experience 

For me, the December holiday season is a time of merriment, exchanging of gifts, and spending time with family. Christmas, and the month or so leading up to it was heralded by the Black Friday (and Cyber Monday) sales, a scramble to find every gift on my family’s list, hanging decorations, singing carols, watching the […]

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Why Are Young People Leaving Their Cars? Strategies to Win Back Their Hearts and Minds

Introduction The trend of young people distancing themselves from car ownership has been a significant topic in Japan since the early 2000s. This phenomenon, reflecting broader changes in economic, social, and lifestyle factors, poses a critical challenge for car manufacturers. To understand and address this issue, we need to delve into the underlying reasons and […]

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