Japan Culture

A person makes a contactless card payment. This image highlights the simple, frictionless UX that helped change Japan's relationship with money. Understanding this user journey is a key part of our UX research into consumer habits.

From Coins to Chimes: Japan’s Cultural Shift to Cashless 

The Cashless Paradox  For any global visitor, Japan has long been a land of fascinating contradictions: a nation of futuristic bullet trains and talking toilets that, until very recently, ran on physical cash. As UX researchers in Tokyo, we’ve had a front-row seat to the dramatic unraveling of this very paradox.  If we turn the clock back just seven […]

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Minimalist black line icons of male and female restroom symbols on a white background, separated by a vertical line.

UX Trap of Japanese Toilets: Why Icons aren’t Always Universal 

Japan has a long history of taking ideas from other cultures and refining them into something uniquely Japanese. Toilets are no exception. They’ve been transformed into high-tech marvels, complete with heated seats, bidets, dryers, self-cleaning functions, sound masking, all integrated into a compact Washlet.   But here’s the twist. For something so advanced, there are countless […]

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Why Are Young People Leaving Their Cars? Strategies to Win Back Their Hearts and Minds

Introduction The trend of young people distancing themselves from car ownership has been a significant topic in Japan since the early 2000s. This phenomenon, reflecting broader changes in economic, social, and lifestyle factors, poses a critical challenge for car manufacturers. To understand and address this issue, we need to delve into the underlying reasons and […]

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