Ross Miller's Articles
Sanpo-yoshi in the Digital Age: The Importance of the Good of the Community
Why do influencers drive sales in Japan? The answer lies in three sides of a 150-year-old business philosophy.
Fieldwork in Japan 101: A Practical Guide for Overseas Research Teams
Planning UX fieldwork in Japan? Learn how to avoid common research pitfalls, improve recruitment and localization, and run smoother studies with reliable local insights.
The Group Interview: A UX Researcher’s Guide to Richer Group Insights
Master the art of the group interview in UX research. Our guide provides 8 principles to foster collaboration and uncover deep insights, while navigating risks like groupthink. Turn your users into active design partners.
Chance Chats Episode 1: The HIV+ Patient
Uism’s Chance Chats explores the real-life experience of an HIV+ patient in Japan. Through an in-depth interview, we uncover insights into stigma, healthcare UX, and opportunities for more inclusive medical design.
Inciting an AI Spring: The Importance of UX in AI Development
AI innovation alone is not enough. Discover why context, affordances, and user trust determine whether AI products create value or trigger frustration and abandonment.
Japanese Gift Culture: Ordinary Occasions, Extraordinary Emotions
Why is gift-giving in Japan more than a simple gesture? Explore omiyage, seasonal foods, wrapping, and in-store shopping habits that turn everyday gifts into emotional social rituals.
Christmas in Japan: A Unique Festive Experience
Why does Christmas in Japan feel so different? Explore how illuminations, fried chicken, Christmas cake, and dating culture turned it into a distinctly Japanese seasonal experience.
New Year’s in Japan: Bring in the Year Right
Why does Christmas in Japan feel so different? Explore illuminations, Christmas villages, KFC, cake, and couples culture in a uniquely commercial holiday experience.
The Challenge of Accessibility in Japan: Redefining “Senior”
Japan’s aging society is reshaping accessibility. Learn how accessible design, longitudinal studies, and comprehensive assessments can help seniors stay active, independent, and digitally included.
Concept Evaluation: Qualitative and Quantitative Research
How do you validate a new concept before launch? Learn how qualitative interviews and quantitative analysis work together to test empathy, behavior change, and concept priority.