Ross Miller's Articles
Beyond Translation: A Practical Guide to Localizing Your Digital Product for Japan
Localizing for the Japanese market means adapting to local phrasing and behavioral norms. By doing so, businesses abroad can make their product feel natural within the culture and build trust.
Accessibility and UX Design Lessons Learned at a Bar for Deaf Patrons
A visit to a Japanese sign language bar shows the benefit of first-user involvement and intentional inclusive design to create a genuinely accessible, community-centered space for people with and without hearing disabilities to interact.
Spending a Day at a Tokyo Day-Support Center: Reflections on Inclusive Design and Communication
Participating in the daily activities at Kururu Ebisu revealed the importance of understanding experiences that include non-verbal responses, support structures, and environments. The Uism team considers this from the perspectives of UX research and inclusive design.
Chance Chats Episode 2: The Temporarily Disabled
Temporary disabilities reveal overlooked user needs. Explore how they reshape work, independence, and opportunities for inclusive design.
Sanpo-yoshi in the Digital Age: The Importance of the Good of the Community
Why do influencers drive sales in Japan? The answer lies in three sides of a 150-year-old business philosophy.
Fieldwork in Japan 101: A Practical Guide for Overseas Research Teams
Planning UX fieldwork in Japan? Learn how to avoid common research pitfalls, improve recruitment and localization, and run smoother studies with reliable local insights.
The Group Interview: A UX Researcher’s Guide to Richer Group Insights
Master the art of the group interview in UX research. Our guide provides 8 principles to foster collaboration and uncover deep insights, while navigating risks like groupthink. Turn your users into active design partners.
Chance Chats Episode 1: The HIV+ Patient
Uism’s Chance Chats explores the real-life experience of an HIV+ patient in Japan. Through an in-depth interview, we uncover insights into stigma, healthcare UX, and opportunities for more inclusive medical design.
Inciting an AI Spring: The Importance of UX in AI Development
AI innovation alone is not enough. Discover why context, affordances, and user trust determine whether AI products create value or trigger frustration and abandonment.
Christmas in Japan: A Unique Festive Experience
Why does Christmas in Japan feel so different? Explore how illuminations, fried chicken, Christmas cake, and dating culture turned it into a distinctly Japanese seasonal experience.