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Ross Miller's Articles

Laptop and notebook on a desk with a Tokyo skyline silhouette in the background, representing UX research and fieldwork in Japan.

Fieldwork in Japan 101: A Practical Guide for Overseas Research Teams 

Fieldwork in Japan often looks straightforward on paper, but projects can quietly lose quality through mistranslated stimuli, over-tight recruitment criteria, or session designs that ignore local communication patterns. Executing high-quality user research in Japan requires careful planning and awareness of local operational and cultural factors. This guide outlines our proven workflow across three phases:  Pre-Fieldwork Preparation […]

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An illustration of three women collaborating during a group interview. One woman shares an idea, symbolized by a lightbulb above her head, while the others listen attentively.

The Group Interview: A UX Researcher’s Guide to Richer Group Insights 

One-on-one in-depth user interviews may be the bread and butter of many UX researchers, but group interviews and workshops create a unique opportunity of observable collaboration, negotiation, and debate. When facilitated well, these sessions become living laboratories where one person’s idea can collide or react with another’s, creating new and unexpected findings. The key is to use group interaction itself as a source of data. Achieving this requires a thoughtful […]

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カフェで和やかに話す若い男女。これは記事で行われたUXリサーチにおける、HIV陽性当事者(男性)とモデレーター(女性)による一対一のインタビュー風景を象徴している。参加者がリラックスした環境で本音を語れるよう配慮された、質の高いデプスインタビューの様子を伝えるとともに、当事者が日常を生きる一人の生活者であることを示唆する画像。

Chance Chats Episode 1: The HIV+ Patient 

We at Uism pride ourselves in our curiosity. No place is that better exemplified than in the connections we strive to make with a wide variety of people, and expand our knowledge and understanding. These Chance Chats are an opportunity to share what we’ve learned from the people we’ve come across, especially the kind of people who would be difficult to connect with and have the chance for an in-depth […]

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世界地図を背景にしたシルエットの子ども2人がじゃんけんをしているイラスト。上部にはグー、チョキ、パーのカラフルな手のアイコンが描かれている。

Why Rock, Paper, Scissors is the Perfect UX System 

Did you know that Rock, Paper, Scissors (yes, that universal game we all played as kids), actually comes from Japan?  In Japanese, it’s called jan-ken, and while the basic rules are the same, its role in everyday life is far more embedded in the culture than in most Western countries. In Japan, jan-ken isn’t just […]

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New Year’s in Japan: Bring in the Year Right

To many cultures, ringing in the new year is a time of utmost importance and celebration, and Japan is no different. In December, typical goodbyes are replaced with よいお年を! (yoi otoshi wo, “have a good year”) and my phone is abuzz right at the strike of midnight with messages saying 明けましておめでとうございます (akemashite omedetougozaimasu, “congratulations for […]

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